WHAT OUR LANDLORDS SAY…
We are extremely proud of our excellent reputation for providing an attentive, friendly and personal service whilst also maintaining the high professional standard that you would expect of an ARLA Propertymark member agent. The vast majority of our new business comes to us via recommendations from our existing landlords. Here are just some of the things that our existing and previous customers are saying.
“Being with DRM has meant that the management of my 2 rented properties in Edinburgh has been ‘hassle free’, especially as I live outwith the Edinburgh area. Dealing with prospective tenants, arranging rental agreements, advertising and repairs have all been dealt with very efficiently. DRM has had an excellent occupancy record on my properties.”
Rhona – Landlord client of over 17 years
“We just wanted to thank you and your team for all your work over the past 7 years. You have made it an easy and un-stressful process and while we no longer live in the area, we would always give you a high recommendation. You have gone above and beyond your terms of business on many occasions and I cannot thank you enough for your constant efficiency and straightforward, polite approach. We wish you all well for the future.”
Emma – Landlord client of 7 years
“DRM Residential’s residential landlord letting service instils complete confidence. It is in tune with their clients’ needs to secure rental income and protect their assets with zero fuss. They are always on the front foot, shielding their clients from the hassles of letting – but yet are responsive when asked. All this for a fair fee. I would highly recommend them.”
Margaret – Landlord client of over 14 years
“As a small property company we have had properties throughout the UK. We can honestly say that DRM are the most efficient, friendly and economic of all the agents with whom we have had contact. We love them.”
Diane – Landlord client of over 13 years
“I have been with DRM Residential for 15 years and throughout this period they have guided and supported me through; insurance claims, tax issues, major renovations, regulatory changes and around 20 tenants – all have been expertly managed. A great organisation that adds real value to the landlord in the increasingly complex environment.”
David – Landlord client of 15 years
“The team at DRM have provided first class property management services to me. I have had no concerns that my property is not being watched over and maintained by experienced professionals who, through personal service and an attention to detail, have been able to attract and retain good tenants, thus providing me with peace of mind as well as a stable rental income. I would whole-heartedly recommend DRM Residential to owners and prospective tenants alike.”
Douglas – Landlord client of over 20 years
“DRM is a very reliable, trustworthy and honest Letting and Property Management company. I have rented out property through them for over 10 years and have always found them to give superb service. All the staff are most helpful and they are always ready to sort out any problem. I have found any repairs required to be dealt with promptly and efficiently. DRM take on board all the detailed arrangements that are required to let a property. I have always found DRM to be a very professional company and have no hesitation in recommending them.”
Hillary – Landlord client of over 10 years
“I have been absolutely delighted with the exceptional service I have received from DRM. They have removed all the stress & hassle of renting my property and dealt with all manner of situations I would have struggled with in such a professional & courteous manner. They give valuable unbiased advice with such a wealth of experience. Nothing is ever too much trouble for the staff, who are always friendly & helpful.”
Sara – Landlord client of over 14 years
“I have always found DRM Residential very helpful and reliable. I would not hesitate to recommend them as they provide a friendly, personal service which is hard to find in many large companies.”
Kevin – Landlord client of over 17 years
“You do what you say you will do. You are efficient. You raise any issues early and provide options to resolve them. You are easy to get hold of and talk to, no matter where I am in the world! You look after my property, regarding tradesmen, replacement of items swiftly etc. with the minimum of fuss (or so it seems to me!).
I had some confidence when I first came across to yourselves because you are a member of ARLA, but one thing that has struck a chord, and is important to me, is that you seem to treat both landlord and tenant fairly. The principle of “fairness” is difficult to qualify or quantify so to me it seems that you judge a situation fairly and recommend what is best and appropriate for everyone. This has led me to have faith in what you advise me, and to know the tenants are being looked after as well. In those 10 years, your standard of service has remained consistently high throughout. Now that is no mean feat!
I have great regard for yourselves at DRM and that is why I am with you today 10 years on.”
Peter – Landlord client of 6 years